Accessibility Guide

We want all our guests to enjoy a safe, comfortable, and memorable visit.
This Accessibility Guide provides details of the accessible features and options we offer to help plan your experience.

Getting Here

• Transport & Parking:
  
  • On-site parking with level access from parking to meeting point.
  • Drop-off point available close to tour starting area.
  • Visitors are advised of the low bridge access and seasonal creek flooding that may impact access — updates are provided via phone and website.

Tours & Experiences

• All tours are guided and paced to suit guest needs, with rest breaks available.
• Defined, maintained pathways minimise uneven surfaces.
• Guests with mobility aids or prams are able to access all pathways.
• Seating and shaded rest points available along the tour route.

Facilities

• Accessible toilet facilities available on-site.
• Signage uses clear visuals and plain English.
• Quiet spaces available for guests who may experience sensory overload.

Inclusion & Support

• Companion Card holders are welcomed and supported.
• Assistance animals are permitted on the property.
• Volunteers are trained to provide respectful assistance for guests with mobility, sensory, or communication needs.

Communication & Booking

• Booking system allows guests to notify us of specific needs in advance.
• Large-print information and verbal instructions available on request.
• Two-way radios and mobile phones are used for effective emergency communication.

Emergency Procedures

• Emergency evacuation plan accounts for guests with mobility or sensory impairments.
• Staff and volunteers trained to provide safe support in emergencies.